Dealing with customer returns in Amazon FBA is an inevitable part of the process. When this happens, we can only maximize customer satisfaction through Amazon FBA return handling.
Amazon FBA return handling process
- After the buyer completes the “return application” submission, the seller can check the specific order goods and details in the background “Management Returns”;
- Sellers can follow the specific provisions of Amazon’s product return policy for buyers’ return applications.
- If the seller closes the buyer’s return application, the Amazon platform will notify the buyer of the reason for closure by email;
- If the return is approved, the Amazon platform will email the seller’s return address to the buyer;
- After the seller receives the return, complete the “Manage Returns” or “Manage Orders” page to officially complete the order refund.
Amazon FBA return handling
How should sellers handle returns? First of all, to confirm whether the goods meet the return conditions, and then return processing.
First: the buyer has not received the goods
1. If the goods have not been shipped, you can refund the full amount to the buyer.
2. The goods have been shipped. If you can’t take it back, you can negotiate with the buyer. After receiving the goods, you can decide whether to return them.
- If you refuse to accept it directly, deal with it immediately, the cost of the product is negotiated directly with the buyer for a partial refund, and the product is given to the buyer directly.
- If you do not agree, you can directly return the full amount of the product, give away the product, and leave a positive feedback to the buyer. If the value of the goods is too high, the buyer directly refused to accept the goods, the freight costs bear logistics, if there is a local warehouse, the buyer can be sent to the local warehouse to reduce losses.
Second, the buyer has received the goods
1、If it is a return problem caused by FBA order, the goods are returned to FBA warehouse and handled by FBA.
2、If the buyer returns the goods
- The goods are not damaged, does not affect the secondary sales at all, you can contact Amazon secondary sales
- If the goods are damaged, the seller needs to deal with damaged goods in Amazon FBA returns, Amazon can directly destroy the return to the third-party logistics company, or choose a third-party overseas warehouse company, if possible, repair return service and deal with it.
If you want to know more about it, click on Amazon Seller Center.
Amazon FBA return handling
If you want to know more details about Amazon FBA return handling, this article will tell you about more:
If you don’t want to just read these text interpretations, you can click on the video below to help you understand more quickly about Amazon FBA return handling：
FBA Return Label Creation and Guidelines
Amazon merchants will cause a series of items to be returned due to certain circumstances, but in order to maximize the benefits of the goods, so the merchants will return the goods will be used to change the label processing, repackaging, on behalf of the shipment of Amazon services, so that the product to regain the value again, to avoid the loss of goods.
The need to return for labeling situation:
- Damage to the packaging label during transportation, can not be registered as a new product into the warehouse.
- LISTING audit failed or invalid.
- Goods accused of infringement, the account is blocked.
- Goods sales are poor resulting in piling up, need to change the label to move warehouse sales.
- Domestic shipments, labeling errors lead to unsaleable, need to re-shelf.
- The quality of the goods itself is returned.
- Amazon FBA Return Handling knowledge on these, if there are other things you want to know, click to see more.
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