In the process of international logistics transportation, occasionally there will be cargo damage in shipping.
In order to protect the rights and interests of merchants and consumers, this article will analyze from various aspects to provide a perfect solution for dealing with cargo damage in shipping.
Common causes of cargo damage in shipping
Among these types of claims, the following may be categorized as cargo damage claims.
Physical cargo damage in shipping- Cargo is damaged due to falling, breaking, etc;
Goods in containers experience strong longitudinal and lateral forces during transportation by road, rail, and sea, and these forces can lead to physical damage.
Wet cargo damage in shipping- cargo damaged by water;
Wet damage may be related to moisture, condensation, rain, and seawater intrusion.
Moisture and condensation in containers is usually caused by changes in climatic conditions during transportation in climate zones ranging from hot and humid to cold and freezing to wet and rainy.
Reefer-related cargo damage in shipping- Damage to cargo due to improper refrigeration equipment or handling;
Damage to cargo in refrigerated containers is also quite common. Refrigerated cargo damage includes rotting, thawing, freezing, over-ripening, bruising, dimensional deviations and/or discoloration.
It is necessary for you to purchase cargo insurance during transportation to prevent losses caused by the cargo loss in shipping. Regarding freight insurance, you can refer to this article:
Process for handling cargo damage in shipping
Check the extent of damage
Check the integrity of the package
Upon receipt of a package, promptly check the outer packaging for integrity, record and photograph it. If any damage or breakage is found, contact the courier company immediately and ask to record the situation.
Retaining Evidence
In order to provide evidence for a claim, merchants and consumers should keep relevant documents, including shipping documents, photos, packaging materials and proof of damaged goods. Such evidence can support the claims process and expedite the processing of compensation.
Making a Claim
Contact logistics and file a claim
Merchants or consumers should contact the courier company immediately and submit a claim according to their claims procedure. The claims process may require a detailed description of the damage, evidence and proof of the value of the goods.
Damage to the goods to the owner of the interests of the damage is irreparable, so we can only be in the very beginning of the link as far as possible to prevent the occurrence of damage.
In order to reduce the risk of damage to your goods, there are some useful ways you can learn, and this video below can give you some inspiration:
Strategies for preventing cargo damage in shipping
Preparation
Selection of suitable packaging materials
Before transportation, you need to choose the appropriate packaging materials according to the characteristics of the goods and mode of transportation. For example, fragile goods can be packed with foam, foam and other materials, while liquid goods need to use sealed containers.
Marking distinctive labels
Attach distinctive labels to the package to indicate the type, weight, quantity and consignee information of the goods to avoid confusion and loss.
Photo recording
Take photos and records on the packed goods to provide proof in case of dispute.
Packing and loading
Packing
During the packing process, the goods need to be packed according to the characteristics of the goods and the mode of transportation by choosing suitable packaging materials. Packaging should be strong enough to protect the goods from minor collision, vibration and other effects. Choose lightweight packaging as much as possible.
Loading
In the process of loading, appropriate ways should be taken to fix the goods so that they do not shift or tilt. Ropes, sacks, etc. can be used for fixing.
Transportation control
Transportation mode selection
When choosing the mode of transportation, it should be considered according to the nature of the goods, delivery time, distance, cost and other factors.
For example, fragile goods should be considered to choose air transportation or specialized freight vehicles, while goods with high temperature requirements can choose cold chain transportation.
Transportation process monitoring
Carry out route tracking of goods and monitoring of the shipping process, detecting information such as the position and traveling speed of freight vehicles, as well as discovering and dealing with abnormal situations in time.
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