There are many reasons for account suspended on Amazon, this article summarizes some common account suspended on amazon common situations and solutions.
Reasons for account suspended on Amazon
The product does not comply with the relevant regulations of Amazon – account suspended on Amazon
Amazon takes great care of the consumer experience, so some products are sold due to some non-human, non-predictable factors that cause consumers to receive obsolete products, broken goods can also lead to consumer experience to receive an impression and thus receive customer A-Z and bad reviews.
Failure to comply with Amazon regulations can easily lead to consumer complaints. As long as 2-3 formal complaints per month, the store may be closed, and also, the attitude and results of after-sales service will be the standard of Amazon assessment.
account suspended on Amazon
How to deal with it?
First, find out the previous violations, solve them, then provide future anti-recurrence measures, and finally, write a representation email to Amazon again. Remember that Amazon usually looks at the following areas:
- Negative feedback and product reviews
- Customers submitting A-Z Claims
- Sellers and buyers communicate with each other and take care of these email subjects (damaged products, defective products, etc.)
How to write a claim email to Amazon?
Amazon not only wants to see sellers investigating and solving problems, but also wants them to come up with some long-term solutions. So, after doing the above two things, you can assure Amazon that you have cleared the product in stock and are ready to implement the following measures to avoid repeating the mistake.
- Regularly checking inventory;
- Optimize listings and strengthen relevant rules;
- Arrange for an employee to be in charge of reviewing listings;
- Abandon mixed inventory and label your stocked products;
- Create a program to donate most of the problematic products to show that there is no possibility of duplicating them on the shelves;.
- Design and print flyers to be placed in boxes clearly labeled with the return and refund policy.
- Set up an internal quality control process rather than shipping directly;
- Establish agreements with suppliers for problem products to minimize the risk of sending them to buyers;
- Schedule additional quality control employees to create a blacklist of problem products.
- Change suppliers or shippers.
account suspended on Amazon
Product and description of the problem leads to account suspended on Amazon
This side refers to the product and listing show a big difference (the same as we often complain about a certain treasure to buy clothes have color difference) lead to complaints, and the third point of the same reason.
When buyers place an order on Amazon, they expect perfect products and excellent service. So when consumers receive a product that doesn’t match what they ordered, the buyer is likely to launch a complaint, and more often than not the seller will be warned by Amazon or have their store blocked.
How to Avoid Product and Description Issues
To avoid triggering an Amazon warning email or store blocking in the future, take the following steps:
- Do not sell any product whose listing description does not match the real thing;
- Create a new listing if the listing already on the shelf does not match 100% with the real thing;
- If the majority of consumers ask the same question, include the answer directly in the product description;
- Provide a clear return and refund policy, with the company logo on every box;
- Regularly review return reports to see how many products were “not as described”;
- Enhance quality control from source to delivery, and always inspect products in person before shipping them directly or having them shipped to Amazon warehouses;
- Notify suppliers of products that do not meet consumer expectations;
- Consider creating a blacklist to exclude products with recurring problems from listings and purchase orders.
account suspended on Amazon
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